At Vrudhi Naturals, we deeply value the trust you place in us. Protecting your privacy and ensuring secure transactions is our top priority. This Privacy Policy outlines how we collect, use, share, and process your personal information through our website www.vrudhi.in, including our mobile and m-site versions (collectively referred to as the “Platform”).

By accessing our Platform, submitting your information, or purchasing a product/service from us, you agree to the terms laid out in this Privacy Policy, our Terms and Conditions, and any applicable service-specific policies. If you disagree, we recommend not using our Platform.

1. Collection of Your Information

When you interact with our Platform, we collect and store information you provide voluntarily. You can browse without sharing personal data. However, once you choose to share information with us, you are no longer anonymous.

Information we may collect includes:

• Name, email, phone number, address

• Payment information (credit/debit card, UPI, etc.)

• Account preferences and browsing behaviour

• Device, browser, and IP information

We may also collect feedback, chat logs, messages, or emails for support and legal purposes. This helps us serve you better and tailor experiences based on your needs and past purchases.

2. Use of Your Information

We use the data collected to:

• Fulfil your orders

• Improve customer experience

• Resolve disputes or troubleshoot issues

• Promote safe transactions

• Send product offers or recommendations

• Comply with legal or regulatory requirements

We may also request optional details such as GST number, PAN, or KYC documents to provide certain business or credit services. Declining to provide such information may affect your access to some features.

Your IP address may be used to diagnose server issues and gather demographic insights.

3. Cookies

Cookies help us track user behaviour, improve functionality, and personalise your experience.

Cookies are small data files stored on your device. Some are session-based (deleted after use), while others remain longer to remember your settings.

You can disable or clear cookies via your browser, but doing so might limit access to certain features. We also use cookies from partners like Google Analytics for marketing and performance analysis. Learn more:

• Google’s Privacy Policy

• Opt-out of Google Analytics

4. Sharing of Information

Your data may be shared with our trusted business partners to:

• Deliver your orders

• Analyse customer behaviour

• Assist with customer support

• Comply with legal duties

• Prevent fraud or abuse

We do not share your personal data with third parties for their marketing purposes.

We may share information if legally required, in good faith, to:

• Cooperate with law enforcement

• Protect user or public safety

• Respond to legal notices or claims

In case of a business merger or reorganisation, your data may be transferred to the new entity, which will also be bound by this policy.

5. Third Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before engaging with them.

6. Security Measures

We follow strict procedures to safeguard your data through secure servers and encrypted transactions. However, data transfer over the Internet is never 100% secure. By using our Platform, you acknowledge this risk and agree to safeguard your login details and personal information.

7. Opt-Out Options

If you wish to stop receiving promotional messages, you can unsubscribe via email at any time. You’ll continue to receive transactional messages necessary for your purchases or account management.

8. Advertisements

We may partner with third-party advertisers who use cookies to show relevant ads based on your browsing behaviour. These do not include personally identifiable information like name or contact details.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must use our Platform under the supervision of a parent or guardian.

10. Data Retention

We retain your personal data only as long as required by law or for legitimate business purposes. Some anonymised data may be retained for analytics even after your account is deleted.

11. Your Consent

By visiting our Platform and providing your information, you consent to its collection, use, storage, and sharing as described in this Privacy Policy.

You also grant us permission (and our verified partners) to contact you via SMS, email, or phone for service-related communications and marketing purposes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Check this page periodically for updates. Significant changes will be highlighted on our website or communicated to you if required by law.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and related rules, the contact details of our Grievance Officer are:

Vrudhi Naturals
No. 578, 1st Floor, Gottigere Kengeri Main Road
Avalahalli, Opp Nandi Garden Ph 1
JP Nagar, 7th Block, 9th Phase
Bangalore – 560062
Phone: +91-9945990833
Email: vrudhinaturals123@gmail.com

14. Questions or Concerns

Got questions about how we use your data? Reach out to us anytime at vrudhinaturals123@gmail.com or call us on +91-9945990833.